{"id":28593,"date":"2025-06-17T15:04:01","date_gmt":"2025-06-17T13:04:01","guid":{"rendered":"https:\/\/shop.profiness.de\/general-information-ordering-process-payment-delivery-and-much-more\/"},"modified":"2025-11-05T11:26:48","modified_gmt":"2025-11-05T10:26:48","slug":"general-information-ordering-process-payment-delivery-and-much-more","status":"publish","type":"page","link":"https:\/\/shop.profiness.de\/en\/questions-and-answers-faq-section\/general-information-ordering-process-payment-delivery-and-much-more\/","title":{"rendered":"General information, ordering process, payment, delivery and much more"},"content":{"rendered":"\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<style>.faq-container {\n  max-width: 900px;\n  margin: 0 auto;\n  font-family: system-ui, sans-serif;\n}\n.faq-container details {\n  border: 1px solid #ccc;\n  border-radius: 8px;\n  margin-bottom: 10px;\n  padding: 10px 15px;\n  background: #f9f9f9;\n  transition: all 0.3s ease;\n}\n.faq-container details[open] {\n  background: #eef7ff;\n  border-color: #3399ff;\n}\n.faq-container summary {\n  font-weight: bold;\n  cursor: pointer;\n  outline: none;\n  font-size: 1.05rem;\n}\n.faq-container summary::-webkit-details-marker {\n  display: none;\n}\n.faq-container summary::before {\n  display: none;\n}\n.faq-container p {\n  margin: 10px 0 0 0;\n  line-height: 1.5;\n  font-size: 0.95rem;\n}\n<\/style><div class=\"faq-container\"><details id=\"frage-1\"><summary><strong>1. Wie lange sind die Lieferzeiten?<\/strong><\/summary><p>Bestellungen, die per Paketdienst versendet werden k\u00f6nnen, versenden wir in der Regel innerhalb von 24 Stunden nach Zahlungseingang. Speditionslieferungen, insbesondere bei Langgut, ben\u00f6tigen im Regelfall 5\u20137 Werktage. Beachten Sie bitte abweichende Lieferzeiten in Ihrer Auftragsbest\u00e4tigung. <a href=\"https:\/\/shop.profiness.de\/en\/homepage\/general-terms-and-conditions\/delivery-and-return-shipment\/\" target=\"_blank\">Mehr erfahren<\/a><\/p><\/details><details id=\"frage-2\"><summary><strong>2. Kann ich die Ware auch abholen?<\/strong><\/summary><p>Ja, Selbstabholung ist an unserem Lager in Wuppertal m\u00f6glich. Nach Zusammenstellung Ihrer Bestellung erhalten Sie alle weiteren Informationen inkl. Ihres Abholtermins per E-Mail. <a href=\"https:\/\/shop.profiness.de\/en\/homepage\/general-terms-and-conditions\/delivery-and-return-shipment\/\" target=\"_blank\">Mehr erfahren<\/a><\/p><\/details><details id=\"frage-3\"><summary><strong>3. Wie hoch sind die Versandkosten?<\/strong><\/summary><p>F\u00fcr Kleinteile bis zu einem Auftragswert von 250\u202f\u20ac berechnen wir eine Versandkostenpauschale von 7,99\u202f\u20ac. Ab 250\u202f\u20ac Nettowarenwert liefern wir Kleinteile deutschlandweit versandkostenfrei. Die Kosten f\u00fcr Langgut-Versand werden im Bestellprozess automatisch kalkuliert. <a href=\"https:\/\/shop.profiness.de\/en\/homepage\/general-terms-and-conditions\/delivery-and-return-shipment\/\" target=\"_blank\">Mehr erfahren<\/a><\/p><\/details><details id=\"frage-4\"><summary><strong>4. Gibt es eine Expresslieferung?<\/strong><\/summary><p>Bei bestimmten Produkten ist Expressversand m\u00f6glich. Bitte kontaktieren Sie uns vorab, um die Verf\u00fcgbarkeit und Kosten zu kl\u00e4ren.<\/p><\/details><details id=\"frage-5\"><summary><strong>5. Wie kann ich euch erreichen?<\/strong><\/summary><p>Sie erreichen uns telefonisch unter +49 (0)208 309 61 90 oder per E-Mail an info@profiness.de. Weitere Kontaktinformationen finden Sie in unserem <a href=\"https:\/\/shop.profiness.de\/en\/homepage\/imprint\/\" target=\"_blank\">Impressum<\/a>.<\/p><\/details><details id=\"frage-6\"><summary><strong>6. Gibt es eine technische Beratung?<\/strong><\/summary><p>Ja, wir bieten technische Beratung an und unterst\u00fctzen Sie gerne bei der Planung Ihrer Unterkonstruktion inkl. Statiknachweis und passgenauem Angebot. Nutzen Sie dazu bitte unser <a href=\"https:\/\/shop.profiness.de\/en\/request-form-for-layout-planning\/\" target=\"_blank\">Anfrageformular<\/a>.<\/p><\/details><details id=\"frage-7\"><summary><strong>7. Wo finde ich Montageanleitungen?<\/strong><\/summary><p>Unsere Montageanleitungen stehen Ihnen im <a href=\"https:\/\/shop.profiness.de\/en\/profiness-mounting-blog\/\" target=\"_blank\">Montage-Blog<\/a> zum Download zur Verf\u00fcgung.<\/p><\/details><details id=\"frage-8\"><summary><strong>8. Was tun bei fehlenden Teilen?<\/strong><\/summary><p>Bitte kontaktieren Sie uns umgehend telefonisch oder per E-Mail, damit wir das Problem schnellstm\u00f6glich beheben k\u00f6nnen.<\/p><\/details><details id=\"frage-9\"><summary><strong>9. Welche Zahlungsarten sind m\u00f6glich?<\/strong><\/summary><p>Wir akzeptieren verschiedene Zahlungsarten, z.B. Vorkasse, Rechnung und PayPal. Die jeweils verf\u00fcgbaren Optionen werden Ihnen im Bestellprozess angezeigt.<\/p><\/details><details id=\"frage-10\"><summary><strong>10. Kann ich auch als Privatkunde bestellen?<\/strong><\/summary><p>Ja, unser Onlineshop steht sowohl Privatkunden als auch Gewerbekunden zur Verf\u00fcgung. F\u00fcr Privatkunden mit Wohnsitz in Deutschland bieten wir 0\u202f% MwSt. gem\u00e4\u00df \u00a712 Abs. 3 UStG an. <a href=\"https:\/\/shop.profiness.de\/en\/homepage\/general-terms-and-conditions\/requirements-0-vat-rate-for-private-customers-own-system-operators-only-in-germany-for-deliveries-to-germany\/\" target=\"_blank\">Mehr erfahren<\/a><\/p><\/details><\/div>\n\n<div class=\"faq-container\">\n\n<details id=\"frage-11\">\n  <summary><strong>11. How do I receive an invoice?<\/strong><\/summary>\n  <p>You will automatically receive the invoice by email after the goods have been dispatched.<\/p>\n<\/details>\n\n<details id=\"frage-12\">\n  <summary><strong>12. Can I make changes to my order after it has been placed?<\/strong><\/summary>\n  <p>As long as your order has not yet been shipped, we can accommodate changes. Please contact us as soon as possible. <\/p>\n<\/details>\n\n<details id=\"frage-13\">\n  <summary><strong>13. Is it possible to return the item?<\/strong><\/summary>\n  <p>Private customers may return standard items within 14 days. Custom-made items are excluded from exchange. The customer shall bear the return shipping costs.  <\/p>\n<\/details>\n\n<details id=\"frage-14\">\n  <summary><strong>14. How do I complain about damaged goods?<\/strong><\/summary>\n  <p>Please email photos of the damage and your order number to info@profiness.de. We will ensure a quick solution. Important: Please note any damaged goods on the delivery note provided by the shipping company and have the driver acknowledge the damage. <a href=\"https:\/\/shop.profiness.de\/en\/homepage\/general-terms-and-conditions\/delivery-and-return-shipment\/\" target=\"_blank\">Please also note the following information under &#8211; Information on the delivery of long goods.<\/a> <\/p>\n<\/details>\n\n<details id=\"frage-15\">\n  <summary><strong>15. Are there graduated prices or volume discounts?<\/strong><\/summary>\n  <p>Yes. The shop automatically displays graduated prices and volume discounts. For larger purchase quantities, you will receive individual offers. Please contact our sales team directly for more information.   <\/p>\n<\/details>\n\n<details id=\"frage-16\">\n  <summary><strong>16. Can I obtain special terms as a retailer?<\/strong><\/summary>\n  <p>Yes. We offer special purchasing conditions for resellers and specialist partners. Submit a non-binding <a href=\"https:\/\/shop.profiness.de\/homepage\/my-account\/sample-page\/\" target=\"_blank\">dealer enquiry now<\/a>.  <\/p>\n<\/details>\n\n<details id=\"frage-17\">\n  <summary><strong>17. What should I do if I forget my password?<\/strong><\/summary>\n  <p>Nutzen Sie die \u201ePasswort vergessen\u201c-Funktion im Login-Bereich oder klicken Sie <a href=\"https:\/\/shop.profiness.de\/homepage\/my-account\/lost-password\/\" target=\"_blank\">hier<\/a>, um ein neues Passwort festzulegen.<\/p>\n<\/details>\n\n<details id=\"frage-18\">\n  <summary><strong>18. Where can I sign up for the newsletter?<\/strong><\/summary>\n  <p>If you are a registered reseller or solar installer with us, we will keep you regularly informed about new products. Of course, you can unsubscribe from our newsletter at any time. <\/p>\n<\/details>\n\n<details id=\"frage-19\">\n  <summary><strong>19. Can I also place orders by telephone?<\/strong><\/summary>\n  <p>Yes, of course. Our team will also be happy to take your order by telephone \u2013 please have your customer number ready. <\/p>\n<\/details>\n\n<details id=\"frage-20\">\n  <summary><strong>20. Where can I find your opening hours?<\/strong><\/summary>\n  <p>We are generally available on weekdays between 8 a.m. and 5 p.m.<\/p>\n<\/details>\n\n<\/div>\n\n<div class=\"faq-container\">\n\n<details id=\"frage-21\">\n  <summary><strong>21. How can I submit a project request?<\/strong><\/summary>\n  <p>Please use our <a href=\"https:\/\/shop.profiness.de\/en\/request-form-for-layout-planning\/\" target=\"_blank\">enquiry form<\/a> to send us your project details. We will prepare a customised quote for you, including planning documentation, project statics and a parts list. <\/p>\n<\/details>\n\n<details id=\"frage-22\">\n  <summary><strong>22. How quickly will I receive a response to my enquiry?<\/strong><\/summary>\n  <p>You will usually receive initial feedback within 24 hours \u2013 often even sooner.<\/p>\n<\/details>\n\n<details id=\"frage-23\">\n  <summary><strong>23. Where can I find technical data sheets?<\/strong><\/summary>\n  <p>Technical data sheets are available on the respective product pages in the shop or can be found in the assembly blog.<\/p>\n<\/details>\n\n<details id=\"frage-24\">\n  <summary><strong>24. What happens if an item is not available?<\/strong><\/summary>\n  <p>We will inform you immediately and suggest alternatives. Upon request, the order can also be delivered in partial shipments. <\/p>\n<\/details>\n\n<details id=\"frage-25\">\n  <summary><strong>25. Can I track my delivery?<\/strong><\/summary>\n  <p>For parcel deliveries, you will automatically receive a tracking number. For freight forwarding, you will receive a delivery notification by telephone or coordination by email. <\/p>\n<\/details>\n\n<details id=\"frage-26\">\n  <summary><strong>26. Which shipping companies do you use for shipping?<\/strong><\/summary>\n  <p>We work with selected and specialised shipping partners \u2013 depending on the destination region, e.g. Winner, Rhenus or local partners.<\/p>\n<\/details>\n\n<details id=\"frage-27\">\n  <summary><strong>27. Can I receive advice on site?<\/strong><\/summary>\n  <p>By appointment, we also offer personal consultations at our planning office in M\u00fclheim an der Ruhr or at your premises \u2013 especially for complex projects.<\/p>\n<\/details>\n\n<details id=\"frage-28\">\n  <summary><strong>28. How secure is shopping in the online shop?<\/strong><\/summary>\n  <p>Our site is SSL-encrypted. Your data is secure and will not be passed on to third parties. Payments are made via verified payment service providers.  <\/p>\n<\/details>\n\n<details id=\"frage-29\">\n  <summary><strong>29. Do you offer training courses or webinars?<\/strong><\/summary>\n  <p>We currently offer individual training dates for specialist partners on request \u2013 online or on site.<\/p>\n<\/details>\n\n<details id=\"frage-30\">\n  <summary><strong>30. Can I obtain a parts list for my project?<\/strong><\/summary>\n  <p>Yes \u2013 based on the information you provide, we will prepare a complete design including a parts list, item numbers and a quotation. <\/p>\n<\/details>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>1. Wie lange sind die Lieferzeiten? Bestellungen, die per Paketdienst versendet werden k\u00f6nnen, versenden wir in der Regel innerhalb von 24 Stunden nach Zahlungseingang. Speditionslieferungen, insbesondere bei Langgut, ben\u00f6tigen im Regelfall 5\u20137 Werktage. Beachten Sie bitte abweichende Lieferzeiten in Ihrer Auftragsbest\u00e4tigung. Mehr erfahren 2. Kann ich die Ware auch abholen? Ja, Selbstabholung ist an unserem [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":28665,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-28593","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/shop.profiness.de\/en\/wp-json\/wp\/v2\/pages\/28593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.profiness.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.profiness.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.profiness.de\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.profiness.de\/en\/wp-json\/wp\/v2\/comments?post=28593"}],"version-history":[{"count":1,"href":"https:\/\/shop.profiness.de\/en\/wp-json\/wp\/v2\/pages\/28593\/revisions"}],"predecessor-version":[{"id":28595,"href":"https:\/\/shop.profiness.de\/en\/wp-json\/wp\/v2\/pages\/28593\/revisions\/28595"}],"up":[{"embeddable":true,"href":"https:\/\/shop.profiness.de\/en\/wp-json\/wp\/v2\/pages\/28665"}],"wp:attachment":[{"href":"https:\/\/shop.profiness.de\/en\/wp-json\/wp\/v2\/media?parent=28593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}