delivery times
As soon as we receive payment (immediately for invoice customers), your order will be picked, packed and handed over to the shipping company or parcel delivery service.
Orders that can be shipped by parcel service are usually dispatched within 24 hours, plus the delivery time of the parcel service. You will receive a separate email from the parcel service provider with your parcel notification.
Forwarding deliveries, especially deliveries requiring special transport, such as assembly profiles transported as long goods, take slightly longer to be delivered – usually 5–7 working days.
Please also note any different delivery times in your order confirmation.
For freight deliveries, you will be notified of the delivery in advance by telephone.
Therefore, please provide us with your mobile number and keep an eye out for any missed calls from the shipping company. Some shipping companies also notify you of your delivery by text message.
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If you have selected collection from our warehouse in Wuppertal, you will receive all further information, including your collection date, in a separate email as soon as we have prepared your order.
Freight costs
We charge for the shipping of small parts (which can be sent by parcel service or pallet forwarder)
up to an order value of 250,- Euro a flat rate shipping fee of 7,99 Euro per order (only within Germany).
From an order value of just 250 euros, you will receive your small parts delivery free of charge (only within Germany).
Small parts deliveries refer to roof hooks, screws and other accessories. Never on mounting profiles by length.
Please refer to the table below for the costs of shipping long items (only within Germany).
Shipping costs for deliveries outside Germany or Austria are not calculated in the shop.
For deliveries outside Germany (or Austria) by freight forwarder, the actual costs will be charged, which vary depending on the service provider (as well as weight and distance). Please send your order without selecting an automatic payment method (e.g. prepayment or invoice). We will then offer you the shipping costs on a daily price basis and you can then decide whether you want to make the purchase, cancel it or have it picked up.
For the special transport of our PV mounting system (mounting rails longer than 2.00 metres) of long goods by a forwarding company, we charge additional freight costs depending on the weight:
| From weight (KG) | Freight costs for long goods in euros (€) plus VAT. |
| 1 KG | 145,00 € |
| 100 KG | 265,00 € |
| 250 KG | 310,00 € |
| 500 KG | 450,00 € |
| 750 KG | 560,00 € |
| 1000 KG | 610,00 € |
| 1250 KG | 680,00 € |
| 1500 KG | 775,00 € |
| 1750 KG | 790,00 € |
| 2000 KG | 870,00 € |
| 2500 KG 3000 KG from 4000 KG | 920,00 € 1170,00 € 1300,00 € |
Freight forwarding and special transport deliveries to islands may have to be requested separately and may incur additional transport costs. We reserve the right to pass on these additional costs to the customer.
Shipping of mounting triangles or sets for balcony power stations by parcel service (bulky goods)
We can ship mounting triangles and mounting sets for balcony power stations up to a certain quantity by bulky goods parcel.
The shipping costs depend on the number of items ordered, length and weight. Bulky goods parcel costs start at €30.00 and can be as high as €185.00. If your order contains a higher number of mounting triangles or sets for balcony power stations, we reserve the right to deliver the goods to you by a forwarding company. This does not affect the freight costs shown in the order, which remain identical in all cases.
All transport costs are automatically calculated and shown at the end of the ordering process (for shipping within Germany).
Freight costs for Austria up to a weight of 2 tonnes are automatically calculated and displayed by our shop. Beyond that, our shop shows the placeholder “5555,00 €” as transport costs. These costs are not binding and serve only as a placeholder.
If you would like us to organise the transport of the goods, please send us your order and select “bank transfer” as the payment method. We then request your individual costs from our forwarders and offer them to you in the next step.
For all other countries, you can only select pick-up at the Wuppertal warehouse in the shop. If you would like us to organise the transport of the goods, please send us your order and select “bank transfer” as the payment method. We then request your individual costs from our forwarders and offer them to you in the next step.
Alternatively, you can of course organise transport yourself and have your goods collected from our warehouse in 42369 Wuppertal, Germany.
Information on the delivery of long goods
Long goods are delivered using a tarpaulin-covered lorry without a lifting platform or forklift. The recipient is responsible for unloading the goods. If this is not possible, please inform us in advance before delivery!
If you are ordering as a private person for your own project and only a few mounting rails and small parts are delivered, it has proven successful in practice to unload the goods from the lorry by hand. There should be at least two people to unload the rails. If the packages are too heavy, you can also pack and unload them individually.
Please check the goods immediately upon delivery for completeness and or transport damage! If you are in any doubt, remove the packaging so that you can check the product visually.
If you notice any transport damage, please document this with photos and note the type and number of damaged transport items on the delivery note from the forwarding company.
Checkliste Transportschaden
1) Überprüfen Sie die Ware direkt bei Anlieferung auf Unversehrtheit.
Achten Sie auch auf eine intakte Umverpackung, im Zweifel packen Sie Ware noch vor der Übergabe aus.
2) If the delivery is damaged, please document the damage with photos. Ideally, you should take photos of the damage from different perspectives in order to show the full extent of the damage.
3) Vermerken Sie den Schaden auf dem Übergabeschein der Spedition
Quittieren Sie den Erhalt der Ware keinesfalls ohne einen zusätzlichen Vermerkt, da Sie der Spedition ansonsten die Übergabe einwandfreier Ware quittieren und wir in diesem Fall keine Handhabe haben, den Schaden bei den Versicherungen geltend zu machen.
Ein möglicher Schadensvermerk auf dem Übergabeschein sollte folgende beinhalten:
– Art der Beschädigung
– Anzahl und Ausführung der beschädigten Artikel
– Unterschrift des Fahrers
– Ihre Unterschrift
– Datum
In this case, please contact us by e-mail as soon as possible.
In principle, we have no claims for compensation against the shipping company if you acknowledge receipt of a flawless delivery upon handover.
Pick up yourself
You also have the option of picking up your order free of charge at our warehouse in Wuppertal or commissioning your own shipping company to pick up the goods.
Pick-up address:
MTR GmbH
Lager Profiness
Paul-Deffke-Straße 30
42369 Wuppertal
If you have placed an order with the pick-up option, your order must first be commissioned. Please wait for our response before making your way to the warehouse.
We will inform you of your earliest possible pick-up date.
Please note for pick-up:
- Pick-up of mounting rails: Loading area in length of the longest item must be available!
- Long goods can only be loaded from the side!
- Pick-ups must be completed by 2 p.m.!
- Appropriate securing material (straps or similar) must be available to secure the goods!
Return shipments
If you wish to exercise your right of withdrawal (please also refer to section 7.2. “Right of withdrawal” in our General Terms and Conditions) or return goods to us for other reasons, please contact us in advance and complete the following returns form:
Return address
Please send returns exclusively to our warehouse at the following address:
MTR GmbH
Lager Profiness
Paul-Deffke-Straße 30
42369 Wuppertal
